Location
- Grand Hotel Karel V
- Geertebolwerk 1
- 3511 XA Utrecht
- Nederland
- E [email protected]
- T +31(0) 30 233 75 55
The general terms and conditions of Grand Hotel Karel V apply to regular reservations made via the hotel website or via the reservations department of the hotel. They are also applicable to reservations made through WorldHotels channels. For all reservations the UVH terms and conditions apply, unless otherwise agreed in writing. These can be found here.
An individual reservation is spoken of when you reserve a minimum of 1 to a maximum of 8 rooms for the same party. When you make a reservation for 8 rooms or more, Grand Hotel Karel V reserves the right to treat this reservation as a group reservation and the conditions for a group reservation with hotel stay apply.
Cancellation: An individual reservation with a flexible rate can be cancelled free of charge until 18:00 on the day of arrival.
Payment: Payment can be made at the hotel and no prepayment is applicable.
Cancellation: An individual reservation with a non-refundable rate cannot be cancelled or changed without charge after the reservation is made.
Payment: Payment of the fare must be made immediately after making the reservation and no refund is possible in case of cancellation or change.
In case of force majeure, we advise you to contact your travel or cancellation insurance and follow these conditions. We are happy to provide the invoice of your reservation so that it can be submitted to the insurance company.
In case of no-show or late cancellation, the amount of your reservation will be charged.
When a reservation for lodging only, with or without breakfast, is made for a group then the following will apply to a cancellation of that reservation (unless otherwise agreed in writing). In case of cancellation within the cancellation conditions, Grand Hotel Karel V will charge the following percentages of the full reservation value (with or without breakfast) as cancellation costs:
More than three months prior to your arrival, we will charge 0% of the full reservation value as a cancellation fee.
Within three and two months prior to your arrival, we will charge 15% of the full reservation value as a cancellation fee.
Between 2 and 1 month before your arrival, we will charge 35% of the full reservation value as a cancellation fee.
Between 31 and 14 days prior to your arrival, we will charge 60% of the full reservation value as a cancellation fee.
Between 14 and 7 days prior to your arrival, we will charge 85% of the full reservation value as a cancellation fee.
Within 7 days prior to your arrival, we will charge 100% of the full reservation value as a cancellation fee.
If your reservation confirmation and agreement states that cancellation is free of charge until 31 days prior to arrival, the following percentages apply for a cancellation within the stated cancellation period:
Up to 31 days prior to your arrival, we will charge 0% of the full reservation value as a cancellation fee.
Between 31 and 14 days prior to your arrival, we will charge 50% of the full reservation value as a cancellation fee.v
Between 14 and 7 days prior to your arrival, we will charge 75% of the full reservation value as a cancellation fee.
Within 7 days prior to your arrival, we will charge 100% of the full reservation value as a cancellation fee.
When a reservation for only a catering service consisting of the provision of food and/or beverages (table reservation) is made, then the following percentages of the total reservation value will be charged in case of cancellation within this period:
More than 14 days before the reserved time 0%
Between 14 and 7 days before the reserved time 25%
Between 7 and 3 days before the reserved time 50%
Within 3 days before the reserved time 75%
More than 48 hours before the reserved time 0%
Within 48 hours before reserved time 50%
If a reservation is made for a group then the following applies to cancellation of that reservation:
For more than 6 months until your arrival, we will charge 0% of the full reservation value as a cancellation fee
Between 6 and 3 months before your arrival, we will charge 10% of the full reservation value as a cancellation fee.
Between 3 and 2 months before your arrival, we will charge 15% of the full reservation value as a cancellation fee.
Within 2 months and 1 month before your arrival, we will charge 35% of the full reservation value as a cancellation fee.
Within 31 and 14 days prior to your arrival, we will charge 60% of the full reservation value as a cancellation fee.
Within 14 and 7 days prior to your arrival, we will charge 85% of the full reservation value as a cancellation fee.
Within 7 days prior to your arrival, we will charge 100% of the full reservation value as a cancellation fee.
100% deposit no later than 31 days prior to arrival.
25% deposit when confirming the group
50% payment 3 months before arrival of the group
25% (remaining amount) no later than 1 month before arrival of the group
10% deposit when confirming the group
40% deposit 3 months before group arrival
50% deposit no later than 1 month before arrival of the group
When you make a reservation with an arrival date within 2 weeks of the application date it is called a last minute reservation. Where normally a non-binding option of 2 weeks applies, for a last minute reservation the reservation can only be put in the system for you if you confirm within 48 hours and make a deposit.
For group reservations, a 2-week no-obligation option may be requested upon receipt of the quotation. When this 2-week option period is over, the hotel can only confirm the reserved group upon receipt of a signed agreement and payment of a deposit. Depending on when the group will be staying will vary.
When the standard option period of 14 days has expired, please inquire whether it is possible to extend your option. When we extend the option we would like to hear from you for how long this is desired. The hotel reserves the right to contact you when a new request is received. When this is the case we ask you to make a decision about your reservation within 24 hours.
Although the greatest possible care is exercised when preparing this website, there is always the possibility that certain information will become obsolete or incorrect after a certain period of time. We are therefore not liable for the consequences of activities that are undertaken on the basis of this website.
Certain references in this website lead to sources of information that are maintained by third parties and for which we have no control. We, therefore, do not bear the responsibility for the accuracy or any other aspect of the information from those sources.
All intellectual property rights on this internet site belong exclusively to Grand Hotel Karel V or its suppliers. With the exception of the exceptions laid down in or pursuant to the Copyright Act 1912, nothing of this website may be reproduced or published without the prior written permission of Grand Hotel Karel V.
Requests for permission or further information should be addressed to:
Grand Hotel Karel V
Geertebolwerk 1
3511 XA UTRECHT
+31 30 2337555
[email protected]